Managers and leaders aren’t “well-prepared” to deal with harassment, bias, discrimination, bullying and other workplace issues, according to a study by pelotonRPM, a company that offers virtual, role-play training to prepare teams for critical workplace conversations. The training platform got its study’s results by conducting these simulations with managers and other leaders, it said in the press release emailed to HR Dive.
The company found that when managers and leaders were approached by an employee with a harassment, bias, discrimination or bullying complaint, 39% did not ask questions to identify potential witnesses to an alleged incident; 41% did not ask questions, repeat facts or clarify details; 56% did not explain the anti-retaliation policy or define retaliatory behaviors to the complainant, witnesses or the alleged perpetrator; 25% did not explain to those involved in the matter that the situation will be escalated to HR; 30% did not detail specific next steps or explain or mention a potential investigation; and 56% did not explain that their company has an anti-harassment and anti-discrimination policy.
The company suggested that organizations can better prepare managers and supervisors by providing them with clear guidance; optimizing training; communicating important policies in a clear way; and having the CEO send a workplace ethics update to every employee every six months.
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pelotonRPM delivers live, online business simulations for Workplace Conduct, Ethics & Leadership. We connect managers and leaders, via their webcams, with our live, professional Simulation Specialists who play the part of employees struggling with tough workplace issues.